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Invalid user name, organization, or serial number
Adobe Production Studio Software Ulead COOL 3D Production Studio v.1 Ulead COOL 3D Production Studio is a 3D-text-creation tool that delivers high-impact still and animated graphics for use in presentations and on the Web. Along with tools for color, audio, and graphics, Premiere Pro works seamlessly with other apps and services, including After Effects, Adobe Audition, and Adobe Stock. Open a Motion Graphics template from After Effects or download one from Adobe Stock and customize it — all without leaving the app. Download free trials and updates for Adobe products including Creative Cloud, Photoshop, InDesign, Illustrator, Acrobat Pro DC, and many more.
When you start any of the applications installed with Adobe Production Studio, they return the following error:
'Personalize your software: Your [Adobe application] user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit.'
Instead of a returning an error, the application could quit during the launch sequence. It's possible that the application previously started without error or was recently installed.
Solution 1: Update your VCOM software and apply the appropriate patch
If you use VCOM Fix-It Utilities 6 or VCOM SystemSuite 6, update your software to the latest version before you download the appropriate patch from VCOM.
For Fix-It Utilities, update to version 6.0.3.4 before you apply the patch. Find the patch in the article How do I keep Fix-It Registry Cleaner from removing my Adobe registry settings? on the VCOM website.
For SystemSuite, update to version 6.0.3.6 before you apply the patch. Find the patch in the article How do I keep Registry Cleaner from removing my Adobe registry settings? on the VCOM website.
Solution 2: Use the protect key feature in VCOM Fix-It Utilities 5/6 or VCOM SystemSuite 5/6
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If you use VCOM Fix-It Utilities 5 or VCOM SystemSuite 5, specify the application's serialization key as a protected registry key in the Registry Fixer utility. Then, remove and reinstall the application.
Run Registry Fixer, and look for the appropriate key for your application among the green entries:
After Effects 7.0
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstallAdobe After Effects 7.0
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall{DD362256-A7A2-4524-9457-213DDC2AFC2A}
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall{EC1963C6-8EA9-40DF-8CD7-F63E174FCAEC}
Audition 2.0
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstallAdobe Audition 2.0
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall{01CEC7E5-70FD-4D06-8FAD-BF21DF0CC6DC}
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall{998AD896-5B25-466D-8D56-CC0CC9228A68}
Encore DVD 2.0
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstallAdobe Encore DVD 2.0
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall{2ECE7ECE-D15B-4999-8B8D-01C998F489D5}
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall{F6F6C08A-ED6F-4968-8292-A08E9F02584F}
Illustrator CS2
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstallAdobe Illustrator CS2
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstallAdobe SVG Viewer
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall{B2F5D08C-7E79-4FCD-AAF4-57AD35FF0601}
Photoshop CS2
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstallAdobe Photoshop CS2 - {236BB7C4-4419-42FD-0409-1E257A25E34D}
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall{236BB7C4-4419-42FD-0409-1E257A25E34D}
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall{2A780209-2A41-4C75-932A-F6F0390D430A}
Adobe Premiere Pro 2.0
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstallAdobe Premiere Pro 2.0
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall{57922B53-02D4-4DFC-AC24-A3519DC1F49A}
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall{FA17A726-B229-4116-B793-A2AB1A4EAE2E}
Remove, and then reinstall the application.
If this solution doesn't solve the problem, disable the VCOM software, and contact VCOM (www.v-com.com).
Solution 3: Remove, and then reinstall the application, filling in all customer information boxes
Remove the application using the Add/Remove utility in Windows.
Reinstall the application. Make sure to enter data in every box on the Customer Information screen, specifically the user name, organization, and serial number boxes.
Solution 4: Disable utilities that clean the Windows registry
Disable any utilities that clean the Windows registry, including applications that contain such utilities. Then, remove and reinstall the application.
If disabling these utilities doesn't resolve the problem, remove the utilities from the system.
Adobe applications don't start if VCOM Fix-It Utilities 5 or VCOM SystemSuite 5 removes their serialization key when it cleans the Windows registry.
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The protect key feature prevents the Registry Fixer from deleting the key when it cleans the registry.
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Reinstalling the application replaces the deleted serialization data in the Windows registry.